This performance ties in closely with "Mission, vision, values" and focuses :
- to organizations that do not (no longer) view the end customer exclusively as a potential buyer
- to public service providers who want to put customer orientation and service concepts more first in order to become more effective and user-friendly
- to organizations that want to achieve more service principles internally between departments and employees themselves
Organizations with a mission of creating value for society and employees, see customers and users as partners to fulfill that mission.
Conversely, all partners then become customers. After all, services are constantly being exchanged within an organization.
When all employees know what they stand for, they can wholeheartedly convince others to choose their product or service, or inform them to use the right service in the right way.
- In this performance, we explore where the roadblocks are with regard to customer focus and passionate service. We play in full with:
- "be at the service" of the "interested party" (which is what the original word for customer/client actually means).
- Daring to inform, influence and persuade with clarity and integrity, rather than manipulate
- Engaging in cocreative dialogues between provider and user
- Good listening to get the right question and provide targeted information
- And much more, because we always tailor all this to the values of the organization